Refund policy

Returns

You can ask to return an item within 14 days of delivery. Email us at info@grovec.ca with your order number and the item you want to return, and we will reply with the return address and steps.

To be accepted, the item must be unused and undamaged, in its original packaging, with all accessories and tags. Return shipping is paid by the customer unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

Check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 5 days of delivery with your order number and photos of the item and the box. We will arrange a replacement or a full refund, including shipping.

Refunds

Once the returned item is received and inspected, we will email you to confirm. Approved refunds go back to your original payment method. Your bank or card issuer may take a few extra business days to post it.

Cancellations

You can cancel an order free of charge until it ships. Email us as soon as possible; once an order has shipped, the return terms above apply.

Questions

Email info@grovec.ca.